Frequently Asked Questions

    EAP services are confidential. Services are voluntary and are not mandated by the employer. Written records of all services are kept private and are unavailable to employers or others without the written consent of the identified client (or legal guardian). Written records of all services are kept private and are unavailable to employers or others without the written consent of the identified client (or legal guardian). EAP guarantees strict standards of privacy and confidentiality according to State and Federal guidelines unless disclosure of information is required by law or court order.​

    Yes, we offer bilingual services currently in Spanish only. Use of language phone line for other language needs are available.​

    EAP services are free of charge. An EAP Therapist will assess if your issue can be resolved in the number of sessions you have available. If the EAP counselor determines more extensive counseling is needed, the counselor will help you choose a professional in your area that will best serve your needs. Whenever possible, the referral will be made to a professional covered by your insurance plan to help minimize out of pocket expenses.​​

    EAP offers professional guidance to you and your family members when personal or work-related problems become difficult to manage alone. EAP offers free assessment, short-term counseling and referral information to employees and their family members. The goal is to address these issues before job performance is affected. Finding solutions to problems or developing better coping techniques will help you to better manage life’s difficulties.​​

    No record of your contact with EAP will be provided to your employer without your written consent. If your job performance is significantly affected, your supervisor may recommend EAP to you as a resource for you to use to resolve any personal or work related problems that may have negatively impacted your performance. The goal is to improve your personal well-being and work performance.​

    Although you may call for any type of concern or problem, there are some issues that are handled more frequently through the EAP. The most common problems include:

    • Problems with a supervisor or co-worker
    • Depression or anxiety
    • Grief and bereavement
    • Family, marriage and other relationship issues
    • Domestic violence
    • Addictions (drug, alcohol, sexual, gambling, shopping, internet etc.)
    • Eating disorders
    • Child and adolescent issues
    • Child-parent problems
    • Stress related illness
    • Coping with chronic illness
    • Financial problems

    ​If you find that a problem is making it hard for you to function, take advantage of the EAP.​

    EAP’s providers have a master’s degree in either Counseling Psychology or Social Work and are licensed Marriage and Family Therapists, Social Workers, or Associate Marriage and Family Therapists.

    If you believe you have a medical or mental health emergency we ask that you call 911 or go to your nearest hospital. In addition, you can call the National Suicide Prevention Lifeline 1(800) 273-8255 or Santa Clara County Suicide & Crisis Hotline 1(800) 278-4204 for phone intervention and emotional support.​

    EAP often schedules the same week we get calls and occasionally can schedule on the same day; however, certain peak times are popular (e.g., 5:30 pm) and consequently, less available. We do receive cancellations and reschedules so we encourage you to call back and see if slots become available. We try to help get you in as soon as possible in urgent situations but we do not accept walk-ins.​​​​

    Unless otherwise discussed and agreed upon, the last appointment is scheduled at 5:30 pm.

    We are open from 8:00 am - 7:00 pm and schedule our last clients at 5:30 pm. Many employees take a long lunch and use an hour out of their banks of sick leave or personal leave, like you would for any other medical/ dental or professional appointment.

    There are certain work situations that allow employees to obtain EAP services during actual work time. These include referrals from managers or supervisors for specific work-related issues. We also have a Conflict Resolution Program (CRP) which takes place during work hours.​

    EAP does not provide legal or financial services.​

    ©2023 County of Santa Clara. All rights reserved.